Return & Refund Policy

At The Pizza Oven Collective, we want you to be confident in your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.

• Be unused, unassembled, and in the same condition in which it was received.

• Include all original packaging, accessories, components, manuals, and documentation.

• Include proof of purchase from The Pizza Oven Collective.

Pizza ovens that have been fired, fueled, cooked in, or otherwise used are not eligible for return unless the product is defective or damaged and is covered under an applicable warranty.

We reserve the right to refuse a return or reduce the refund amount if an item is returned used, damaged, incomplete, or without its original packaging.

Starting a Return

Please do not ship a product back without first contacting us.

To request a return, contact us at sales@pizaovencollective.com and include:

• Your name

• Order number

• Product you wish to return

• Reason for the return

• Photos of the product and packaging, if applicable

If your return is accepted, we will provide return instructions and the appropriate return address.

Products must be returned to the address provided in our return instructions. Do not return products to the address shown on the original shipping label unless specifically instructed to do so.

Items returned without prior authorization may not be eligible for a refund.

Return Shipping Costs

For returns resulting from a change of mind, accidental order, incorrect product selection, or other reason not caused by an error or defect, the customer is responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable unless the return is due to an error by The Pizza Oven Collective, a defective product, or an item damaged in transit.

Because pizza ovens can be large and heavy, return shipping costs can be significant. We strongly encourage customers to carefully review product dimensions, specifications, fuel type, features, and compatibility before placing an order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at sales@pizaovencollective.com.

Please include your order number and clear photographs or video showing:

• The product

• The issue or damage

• The shipping carton and packaging

• The shipping label, if applicable

Please retain the product and all original packaging while your claim is being reviewed.

We will work with you and, where applicable, the manufacturer or fulfillment partner to determine the appropriate resolution, which may include replacement parts, product replacement, repair, or a refund.

Do not discard a damaged product or its packaging unless instructed to do so.

Products Damaged During Return Shipping

Customers are responsible for securely packaging authorized returns.

The Pizza Oven Collective is not responsible for damage caused by inadequate return packaging or for products lost during customer-arranged return shipping. We recommend using a trackable and insured shipping service for higher-value returns.

Refunds

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow several business days after a refund has been issued for your bank or credit card provider to process and post the refund. Processing times vary by financial institution.

Shipping charges and other non-refundable charges, if applicable, will be deducted from the refund.

Cancellations and Order Changes

If you need to cancel or modify an order, please contact us as soon as possible at sales@pizaovencollective.com.

We will make every reasonable effort to accommodate your request. However, orders are often sent to our fulfillment partners shortly after being placed. Once an order has entered processing or has shipped, we may be unable to cancel or modify it.

If an order cannot be cancelled before shipment, it will be subject to our standard return policy.

Refused or Undeliverable Shipments

Please ensure that your shipping address is complete and accurate before placing your order.

If an order is refused, cannot be delivered because of an incorrect address supplied by the customer, or is otherwise returned to the sender for reasons outside our control, any shipping, return shipping, carrier fees, or other costs incurred may be deducted from the customer's refund.

Non-Returnable Items

Unless damaged, defective, or otherwise required by applicable law, the following may not be eligible for return:

• Products that have been used, fired, fueled, or cooked in

• Products returned more than 30 days after delivery

• Products missing original packaging, components, accessories, or documentation

• Gift cards

• Clearance or final-sale items where clearly identified as final sale before purchase

• Personalized or custom-order products

• Certain special-order products where clearly identified as non-returnable before purchase

Manufacturer Warranties

Some products sold by The Pizza Oven Collective may be covered by a manufacturer's warranty.

Warranty coverage, duration, exclusions, and claims procedures vary by manufacturer and product. Where applicable, warranty information provided on a product page or by the manufacturer will apply to that specific product.

A manufacturer's warranty is separate from this Return & Refund Policy. Products that are no longer eligible for return may still qualify for warranty service where applicable.

The Pizza Oven Collective will make reasonable efforts to assist customers with warranty-related issues for products purchased through our store.

Promotions, Discounts, and Bundled Purchases

If a returned product was purchased as part of a promotion, bundle, or conditional discount, the refund may be adjusted to reflect the terms of that promotion.

For example, if purchasing a pizza oven qualified the customer for a discount on an accessory and the pizza oven is subsequently returned, the customer may be required to return the discounted accessory or the value of the promotional discount may be deducted from the refund.

This includes promotions offering discounted pizza peels or other accessories with the purchase of a pizza oven.

Exchanges

The availability of direct exchanges depends on the product and fulfillment location.

If you would like a different product, contact us at sales@pizaovencollective.com. In some cases, the fastest option may be to return the eligible original product and place a new order separately.

Contact Us

If you have questions about a return, refund, damaged shipment, or product warranty, please contact:

The Pizza Oven Collective
Email: sales@pizaovencollective.com

We are happy to help and will make reasonable efforts to resolve order issues promptly and fairly.

Last updated: August 2026